Selection Help|Policies and Terms
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TheTennisZone.com - Policies and Terms:

Our customer satisfaction, return and free shipping policies are as follow in the sections below.


Return Policy:

Thank you for shopping with us. If you are not satisfied with your purchase, you have 30 days from the date your received the item(s) to make a return. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Please use this form to make this process as efficient as possible.

ALL returns must be sent via a method that provides a tracking number. The Tennis Zone is not responsible for packages lost in transit. If the tracking number shows it was delivered to us, the return will be processed. If there is no tracking number or package has not been delivered to us we will not be able to process the return and any claim for lost packages must be filed by the sender directly with shipping company.

Customers will be responsible for shipping costs to and from The Tennis Zone on all returns and exchanges whenever the return is due to personal reasons including but limited to "wrong item ordered," "do not like," "item no longer needed," "doesn’t fit right," or "changed mind". If the wrong item was shipped as an error on our part, we will gladly provide a paid return label. You will need to contact us via phone or email to receive this label.
 
Here are a few extra details to keep in mind, to make sure you get your refund:
 - Shoes must be returned, tagged, in the original box.
 - Racquets must be returned with original plastic wrap on handle, completely unused.
 - Original invoice must be included for proof of purchase from TheTennisZone.com.
 - All additional shipping and handling charges will be paid for by the customer.
 - All returned items are subject to "review and acceptance" by TheTennisZone.com.

Send returns to:
The Tennis Zone
2713 Miamisburg Centerville Rd.
Dayton, OH 45459
Email: info@thetenniszone.com

Free Shipping Offers:

Free shipping to Ohio residents.

Free Ground Shipping is available for purchases of $70 or more (USD) that are shipped to destinations in the continental United States (excluding AK, HI and territories/protectorates).